Privacy Policy

1. Introduction

Special Ophthalmology Hospital "Dr Kozomara" is committed to protecting the privacy of all patients and website visitors. This privacy policy explains how we collect, use, and protect your personal data.

2. Data We Collect

We may collect the following types of data:

• Personal data: name, surname, date of birth, address, contact phone, email address
• Medical data: medical history, diagnoses, examination results, therapy (only with your consent)
• Appointment data: date and time of appointment, type of service, notes
• Technical data: IP address, browser type, website access time

3. How We Use Data

We use your data exclusively for the following purposes:

• Providing medical services and healthcare
• Scheduling and confirming appointments
• Sending notifications and appointment reminders
• Maintaining medical records in accordance with the law
• Improving the quality of our services
• Fulfilling legal obligations

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Only authorized employees have access to data and are obliged to maintain confidentiality.

5. Data Sharing

We do not share your personal data with third parties, except in the following cases:

• If necessary for providing medical services (e.g., referral to a specialist)
• If required by competent authorities in accordance with the law
• With your explicit written consent

6. Data Retention

We retain your data for as long as necessary to provide services or fulfill legal obligations. Medical records are kept in accordance with the regulations of Republika Srpska and Bosnia and Herzegovina.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access - you can request a copy of your data
• Right to rectification - you can correct inaccurate data
• Right to erasure - you can request deletion of data (subject to legal restrictions)
• Right to restriction of processing - you can limit how your data is used
• Right to object - you can object to the way your data is processed

8. Cookies

Our website uses cookies to improve user experience. For more information about cookie usage, please see our Cookie Policy.

9. Policy Changes

We reserve the right to update this privacy policy periodically. We will notify you of significant changes via the website or email. We recommend reviewing this policy regularly.

10. Privacy Contact

For all questions regarding the protection of your personal data, contact us:

• Email: info@drkozomara.com
• Phone: +387 51 308 888
• Address: Cara Lazara 78, 78000 Banja Luka

Last updated: 27.12.2025