Cookie Policy

1. What are cookies?

Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. Cookies allow the website to remember your actions and preferences (such as language, font size, and other preferences) over a period of time.

2. How we use cookies

Special Ophthalmology Hospital "Dr Kozomara" uses cookies to improve functionality and user experience on the website. Cookies help us understand how visitors use our site and allow us to provide a personalized experience.

3. Types of cookies we use

3.1. Essential cookies

These cookies are necessary for the basic functionality of the website. Without them, the site cannot function properly. They include cookies for:

• Saving your language choice (Serbian/English)
• Maintaining session during appointment booking
• Website security protection

3.2. Functional cookies

These cookies enable the website to remember your choices and provide advanced features:

• Remembering your language choice
• Saving previously entered data in forms
• Customizing content according to your preferences

3.3. Analytics cookies

These cookies help us understand how visitors use the website. The information they collect is used to:

• Count visits and traffic sources
• Analyze which pages are most popular
• Understand how visitors navigate the site
• Improve functionality and content

4. Third-party cookies

Our website may use third-party services that set their own cookies:

• Google Maps: to display our location on the map
• Google Analytics: to analyze website usage
• Social media: to share content on social networks

5. Managing cookies

You can control and/or delete cookies as you wish. Most web browsers automatically accept cookies, but you can change your browser settings to reject cookies if you prefer:

• Google Chrome: Settings → Privacy and security → Cookies
• Mozilla Firefox: Options → Privacy and security → Cookies
• Safari: Preferences → Privacy → Cookies
• Microsoft Edge: Settings → Cookies and site permissions

Note: Blocking cookies may affect website functionality and your user experience.

6. Cookie duration

We use two types of cookies by duration:

• Session cookies: temporary cookies that are deleted when you close your browser
• Persistent cookies: remain on your device for a specific period (usually up to 12 months) or until you manually delete them

7. Your consent

By using our website, you consent to the use of cookies in accordance with this policy. If you do not wish to accept cookies, please adjust your browser settings or stop using our website.

8. Policy updates

This cookie policy may be updated periodically. Any changes will be published on this page. We recommend reviewing this policy regularly to stay informed about how we protect your data.

9. Additional information

For more information about privacy protection, see our Privacy Policy.

10. Contact

For all questions regarding cookies, contact us:

• Email: info@drkozomara.com
• Phone: +387 51 308 888
• Address: Cara Lazara 78, 78000 Banja Luka

Last updated: 27.12.2025